Singapore Airlines Claims Name Mismatch On Points To KrisFlyer Conversion?

Singapore Airlines sent an email to me today claiming that a conversion I had initiated from HSBC cannot be credited due to a name mismatch that makes zero sense.

This was a surprise because both accounts are under my name (first and last name do match), and I have successfully previously converted HSBC RewardsCash to KrisFlyer miles. The HSBC account also has my middle name, which none of the frequent flier programs have.

You can access Singapore Airlines here.

Email from Singapore Airlines:

My Previous Conversion:

Singapore Airlines KrisFlyer Gold Status From Partner Conversions Success!

UPDATE: Singapore Airlines KrisFlyer Conversion Bonus + Elite Qualifying Miles

Singapore Airlines KrisFlyer Conversion Bonus Success + Elite Qualifying Miles


I am getting sick and tired of dealing with these secondary/tertiary frequent flier programs, and I classify Singapore Airlines’ KrisFlyer as one.

It provides absolutely nothing that would make me more willing to spend cash with the airline. I have never even credited a single paid Singapore Airlines flight into it and never will because it makes more sense to credit them to partners as I did to Alaska Airlines.

There are only lousy conversion options with HSBC HK (SQ/BA/CX), and Singapore Airlines is the least awful if you can use the miles on their own flights (forget partners – not competitive and award search horrible).

Now, I need to waste my time dealing with these f….rs, aka Singapore Airlines, to have the miles credited like I wouldn’t have better things to do.

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